Financial Management (IFM #102)

This course, a required, for-credit course of the Institute of Fair Management and is ideal for new board members, staff members who may not work in the finance department, or even volunteers who want to gain knowledge about financial workings of fairs.

De-Escalation: What Is It and How Do We Provide our Staff and Volunteers Training to De-escalate volatile situations. 

Angry and out-of-control guests. Staff and volunteers caught up in a heated exchange. It may all be captured on a cell phone video and goes viral in seconds. Or worse. How can we identify and deal with these situations, but more importantly, train our staff and volunteers to understand and de-escalate? This session will introduce the topic of de-escalation, and then drill down into scalable tactics for training staff and volunteers so that everyone can remain safe during the fair.